Lumen Med Spa
Automated consultations, reminders, and follow-ups to reduce no-shows.
Business Overview
A med spa offering consultations and recurring treatments with a busy front desk.
Problem
No-shows and manual reminder calls ate into both revenue and staff time, and follow-up care fell through the cracks.
Discovery
We tracked the patient journey from inquiry to post-treatment follow-up and timed every manual touchpoint.
Workflow
Inquiry → consultation booking → reminders → treatment → automated follow-up → rebooking.
Solution
Automated reminder and follow-up sequences with smart rebooking prompts, freeing the front desk for in-person care.
Lessons Learned
Automation works best when it feels personal. Tone and timing matter as much as the workflow itself.
Future Ideas
A treatment-history view and loyalty automation.
Workflow Audit
See where your business is leaking time.
A short, focused intake that surfaces your biggest automation opportunities — and starts every discovery call with clarity.